Last Updated: September 3, 2026

Overview

At ESS9.pk, we do our best to provide quality diaries and key rings and carefully check and pack every order before dispatch. Our goal is to make sure your products reach you safely and in good condition.

Returns

We accept returns for products that arrive damaged, defective, or incorrect.

If you receive a damaged or incorrect product, please contact us as soon as possible after delivery with your order details and clear photos/videos of the product and packaging.

Products that have been used, damaged after delivery, altered, or otherwise affected by customer handling may not be eligible for return or replacement.

Damaged or Incorrect Products

If your order arrives damaged or defective, or you receive a different product than the one you ordered, please contact us as soon as possible.

After reviewing the issue, ESS9.pk may provide:

  • A replacement product
  • A replacement of the affected item
  • A refund, where applicable

The resolution will depend on the nature of the issue and the condition of the product.

Refunds

Once your return request or complaint has been received and reviewed, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the applicable amount will be processed through the original or agreed payment method.

Refund processing time may vary depending on the payment method and financial institution.

Non-Returnable Products

We generally cannot accept returns for products that:

  • Have been used or damaged after delivery
  • Have been altered or modified
  • Have been damaged due to customer handling
  • Were ordered incorrectly by the customer
  • Show signs of misuse or improper handling

Please make sure you select the correct product, quantity, and other available options before placing your order.

Product Appearance

Product colors and appearance may look slightly different depending on your screen settings, lighting conditions, and device display.

We make every effort to show our products as accurately as possible on the website. If you have any questions about a product before placing your order, please contact our customer support team.

Exchanges

If you receive a damaged, defective, or incorrect product, please contact us. After verification, we may arrange a replacement or exchange for the affected item.

Shipping for Returns

If a return is approved because the product was damaged, defective, or incorrectly supplied by ESS9.pk, we will provide instructions regarding the return process.

Customers may be responsible for return shipping costs when a return is requested for reasons unrelated to a product defect or an error by ESS9.pk.

Please do not send any product back without contacting us first.

Need Help?

If you have any questions about our Refund & Returns Policy or need assistance with your ESS9.pk order, please contact us:

ESS9.pk
Email: care@ess9.pk
Phone: 03214472746

We’ll be happy to assist you with your order or return request.